Held every second Thursday in November, World Quality Day provides a chance to reflect on the role of quality management in our lives. It’s also a day to think about how individuals and team members can develop more efficient processes, systems, and outcomes.
Quality is vital to successful organizations, and quality management helps businesses achieve excellence in all that they do.
Excellent quality management always asks 3 questions:
- How good is it?
- Is it good enough?
- How can we make it better?
Answering these questions truthfully will deter organizations from cutting corners and produce products and services that consumers can count on.
So, how does leadership fit with quality management? It’s a critical component. Pat Williams’ book Leadership Excellence: The Seven Sides of Leadership for the 21st Century is instructive.
Click here to learn more from Pat Williams