A Post-Racial America?

“To enforce the constitutional right to vote…to provide injunctive relief against discrimination in public accommodations…to protect constitutional rights in public facilities and public education…to extend the Commission on Civil Rights…to prevent discrimination in federally assisted programs…to establish a Commission on Equal Employment Opportunity, and for other purposes.” Civil Rights Act of 1964

Fifty years ago today, one of the biggest and last remaining legal barriers to equal opportunity in America was toppled when President Lyndon Johnson signed into law the most sweeping civil rights legislation since the post-Civil War Reconstruction era (see my May 21, 2014 post on “LBJ’s Great Society 50 Years Later”).

The Civil Rights Act of 1964 outlawed discrimination in such areas as voting, public restaurants, employment and education on the bases of such characteristics as race, color, religion, national origin and gender. It was a pivotal moment in our nation’s on-going struggle to right the wrongs of the past and form “a more perfect union.” It ushered in an era of diversity and inclusion that in the last half-century has literally transformed the face of America.

But have we achieved Martin Luther King, Jr.’s “Dream”? Four years ago, I read Tim Wise’s Between Barack and a Hard Place: Racism & White Denial in the Age of Obama. Wise suggests we still have some work to do…

Click here to continue

The Southwest Airlines Way

SW Airlines Mission

This month, Southwest Airlines celebrates its 43rd anniversary. When Southwest first took to the skies, there was nothing like it; flying was for the rich and elite. Fares were high, and service was low. But Southwest had a different vision—offering shorthaul, high-frequency service that launched the low-fare revolution and ultimately carried more passengers within the domestic U.S. than any other airline.

In 2007, as I was considering rotation development opportunities, I wanted to find a way to work for Southwest Airlines in Dallas. Unfortunately, I could never work out the logistics of a 6-month assignment in Washington, D.C. followed by 6 months in Dallas, Texas. So, I chose to work at the World Bank’s International Finance Corporation in addition to my time at NASA Headquarters—a rich experience. In November 2007, my wife gave me a book on The Southwest Airlines Way—the closest I could get to working for them! Full of frontline tales of Southwest’s innovative management style, this book explains how Southwest’s relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry.

Click here to learn how your organization can learn from Southwest’s management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers.